Transform CX and service operations across APAC.
From Australia to Japan, New Zealand to Indonesia — we help regulated organisations adopt agentic AI safely.
omnichannel is a customer experience and service operations consultancy serving the Asia-Pacific region. We help organisations adopt agentic AI with human control, transform CX, and reduce cost to serve — across every regulatory regime in APAC.
Built for your regulators
We design every engagement with the regulatory context of Asia-Pacific in mind.
Sectors we serve in Asia-Pacific
Regulated sectors across APAC where customer experience and operational safety matter most.
Banking & finance
The pain: Consumer Duty, vulnerable-customer obligations, and legacy platform debt across multiple jurisdictions.
How we help: Maturity Review of CX and compliance; AI readiness for APRA, RBNZ, and FSA regimes with human-in-control decision gates.
Insurance
The pain: Claims speed, regulatory reporting, and fraud detection vary widely by market.
How we help: Contact centre advisory and AI-assisted claims triage tailored to local regulator requirements.
Telecoms
The pain: High churn, complex billing, and omnichannel gaps in diverse markets.
How we help: CX strategy and platform advisory to unify channels; operational diagnostics for ACMA, DICT, and KCC.
Utilities
The pain: Price caps, outage response, and vulnerable-customer registers.
How we help: Service operations redesign and AI-assisted outage communication with full human oversight.
Why now
APAC is moving fast on AI adoption — but every regulator has different expectations. Organisations that build human-in-control operating models now will lead their markets. Those that wait will face retrofit costs and compliance gaps.
Get started in Asia-Pacific
Book a working session. We will diagnose your current state and give you a clear plan tailored to Asia-Pacific.
Book a working session