Transform CX and service operations in Japan.
Independent consultancy for FSA-regulated organisations adopting agentic AI safely.
omnichannel is a customer experience and service operations consultancy helping Japanese organisations transform CX, adopt agentic AI safely, and keep humans in control. We serve banking, insurance, and utilities across Tokyo, Osaka, and beyond.
Built for your regulators
We design every engagement with the regulatory context of Japan in mind.
Sectors we serve in Japan
Japanese regulated sectors where customer experience and operational safety matter most.
Banking & finance
The pain: Digital transformation pressure, shrinking branch networks, and FSA expectations for AI governance.
How we help: Maturity Review of CX and compliance; AI readiness assessment for FSA regimes with human-in-control gates.
Insurance
The pain: Claims speed, regulatory reporting, and fraud detection under FSA and JFSA oversight.
How we help: Contact centre advisory and AI-assisted claims triage with human-in-control decision gates and full audit trails.
Telecoms
The pain: High churn, complex billing disputes, and MIC expectations for service quality.
How we help: CX strategy and platform advisory to unify service channels; operational performance diagnostics.
Utilities
The pain: Price regulation, outage response, and energy transition demands.
How we help: Service operations redesign and AI-assisted outage communication with full human oversight.
Why now
Japan's FSA has issued clear guidance on AI governance in financial services. The government's AI Strategy 2024 calls for human-centric AI. Organisations that operationalise human-in-control now will meet these expectations ahead of the curve.
Get started in Japan
Book a working session. We will diagnose your current state and give you a clear plan tailored to Japan.
Book a working session